Refund policy

We strive to provide high-quality products and a smooth shopping experience. Please read our return policy carefully.

Returns

For customers located in the United States and Canada: We do not accept returns for change of mind. Returns are only accepted if the item is defective, damaged, or incorrect upon arrival.

For customers located in the United Kingdom: You have the right to cancel your order within 14 days of receiving the item. You then have an additional 14 days from your cancellation notice to return the item in accordance with local consumer protection laws.

For customers located in Australia and New Zealand: Returns are accepted only for faulty, damaged, or not-as-described items in accordance with consumer guarantees.

Return Conditions

• Items must be unused and in original condition

• Proof of purchase is required

• Customers are responsible for return shipping costs unless the item is defective

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

• Refunds will be processed to the original payment method within 5–10 business days

Non-returnable Items

• Gift cards

• Personal care items

• Final sale items

Important Notes

We do not guarantee that all return requests will be accepted if they do not meet the conditions above.

For low-value items, we may issue a refund without requiring a return.

To initiate a return, please contact us at: nitonos06@gmail.com